In-network
Optum Therapists in Rochester, NY
In-network with Optum for Rochester adults. Video sessions, weekly, with the cost known before you commit.
Or call (646) 493-4007
Choose a time and book. It takes about 30 seconds. Opens our secure client portal.
4.95from 113 reviews
In-network in Rochester, NY
- UnitedHealthcare
- Aetna
- Medicare
- Oscar Health
- Meritain Health
- Oxford Health Plans
- Cigna
- Optum
- Highmark BCBS WNY
- Univera Healthcare
- MagnaCare
Plan
Optum, accepted throughout New York
Sessions are conducted by telehealth.
How sessions happen
By secure video, anywhere in New York State
Availability
Now accepting new clients. Sessions are conducted by telehealth. We respond within one business day.
Industry-leading, structured care
Progress measured monthly, not guessed at
We respond within one business day
Every clinician state-licensed
Why MindView
Most therapy in Rochester has no structure. Ours has four stages and a scoreboard.
Plenty of practices take Optum. What you get here is one format for every client: a full intake, a written treatment plan, and standardized measures reviewed with you every month, so you can see whether it is working.
- 01
Intake
What is actually going on, rated 0 to 10 as your baseline.
- 02
Your history
Why it is happening. History, relationships, work, health.
- 03
Treatment plan
Written and collaborative, built against those causes.
- 04
Monthly review
Standardized measures, reviewed with you. You see the trend.
A license is where our training starts, not where it ends.
Every clinician is state-licensed before they see a single client. Then they train with us across every modality, and how to match one to the problem in front of them.
What clients say
4.95 averagefrom 113 reviews
- 5 out of 5 stars
Great service.
Alfie N.
Verified review
- 5 out of 5 stars
MindView Therapy has great customer service and is very flexible, with good therapist availability and clear communication of any changes. Genuinely a great place for therapy with zero judgement.
Kailani M.
Verified review
- 5 out of 5 stars
The support staff was very helpful in assisting me to find the right provider. And the provider they found me is personable, a good listener, has good advice, and appears to be quite knowledgeable. I'm very happy with my decision to go with MindView.
Kevin R.
Verified review
- 5 out of 5 stars
I truly felt seen, heard and understood by my therapist. Goals and next step expectations were clearly explained for processing.
Diane S.
Verified review
- 5 out of 5 stars
I had a great onboarding experience with MindView. My therapist took the time to do a really thorough intake, which I appreciated, and the staff keeps communication clear and consistent. Plus, they handled my insurance verification hassle free.
Jennifer P.
Verified review
- 5 out of 5 stars
I'm new to this therapy place, however the couples therapist we are seeing is amazing so far. She's a great listener and I can't wait to see how much further we can get with her guidance.
Maritza M.
Verified review
- 5 out of 5 stars
Great therapists, excellent customer service.
Meta
Verified review
- 5 out of 5 stars
My therapist has been incredibly supportive and compassionate. She creates a safe, welcoming space, and I truly feel heard and understood. I'm very grateful for her guidance. Highly recommend.
Laura S.
Verified review
- 5 out of 5 stars
The clinician is helpful. I would recommend this to my friends. I can communicate better with my family members. Thanks for your cooperation.
Sharmin S.
Verified review
- 5 out of 5 stars
The process to find a therapist was very smooth and quick. The intake did take some time, but it was a very thorough process. Overall a great service and very helpful.
Jorge Z.
Verified review
- 5 out of 5 stars
Helpful, and they let you know everything in advance.
Naphtali S.
Verified review
- 5 out of 5 stars
MindView Therapy has been wonderful to work with. The team is kind, responsive, and made the entire process feel easy from the start. I always felt heard and supported, and I really appreciate the compassionate care I've received. Highly recommend.
Angela D.
Verified review
- 5 out of 5 stars
I've had a great experience with MindView. They are easy to communicate with and handle my needs quickly. I've had some great sessions with my therapist and would highly recommend checking them out.
Kylah B.
Verified review
- 5 out of 5 stars
My therapist has done a great job of teaching me how to translate my thoughts into personal feelings, as well as helpful techniques to deal with my anxiety.
Ladale N.
Verified review
- 5 out of 5 stars
I cannot say enough good things about my counselor. From the very start she made me feel heard, respected, and supported without judgement. She is a great listener and challenges me to grow in healthy ways.
Barbara D.
Verified review
- 5 out of 5 stars
She is such a great therapist. She really listens to what you are saying and helps you figure out situations.
Leah D.
Verified review
- 5 out of 5 stars
The process from start to finish is made so easy. You get assigned to someone quickly and can choose from various time slots to work around your schedule. No sitting on a phone waiting, just quick and to the point with every step.
Shannon G.
Verified review
- 5 out of 5 stars
I've had such a positive experience with MindView Therapy. The sessions have given me so much clarity and practical tools to handle life's ups and downs. I feel more equipped and confident moving forward. If you are looking for a supportive and insightful therapy experience, I highly recommend them.
Lucie L.
Verified review
- 5 out of 5 stars
She is an amazing therapist. She understands me and where I am coming from without hesitation. It is a complete judgement-free zone.
Barbie Z.
Verified review
- 5 out of 5 stars
I've had a really wonderful experience at MindView. My therapist is a great listener and always made me feel heard and understood. I've seen meaningful progress. Would recommend.
Manana D.
Verified review
- 5 out of 5 stars
Great experience at this practice.
Honey Y.
Verified review
- 5 out of 5 stars
Kind, helpful, and good at what they do! My therapist is truly one-of-a-kind, and has helped me so much.
Nick B.
Verified review
- 5 out of 5 stars
Ok, hard to complete documents.
Karol L.
Verified review
Optum in Rochester, in short
MindView Therapy is in-network with Optum for Rochester clients, seen by secure video anywhere in New York State. You pay your plan's copay or coinsurance rather than the full session fee, and we verify your benefits before your first session. We do not have a Rochester office, and we are accepting new clients now.
If your insurance card or member portal points your mental health benefits to Optum, you can be seen here. We are in-network, Rochester sessions run by secure video anywhere in New York State, and the cost question gets answered with your plan's real numbers before the first appointment rather than after it.
Covered through Optum? You are covered here
MindView Therapy is in-network with Optum. If the mental health line on your insurance card or member portal says Optum, a Rochester therapist is available to you by secure video, anywhere in New York State, with the cost confirmed up front.
Start with the card, not the assumption
Optum coverage has a quirk: people often do not know they have it. The front of the card carries one name, and the behavioral health benefit quietly routes to Optum on the back or in the portal. So our first instruction is unusually literal: read the card. If Optum appears anywhere near the words mental health or behavioral health, you belong on this page. If the card is ambiguous, photograph it and send it with your booking; decoding coverage is our daily work, and it should not be your homework.
Health workers, healing on their own benefits
The University of Rochester Medical Center and Rochester Regional Health together employ a substantial share of the city (CGR workforce report, 2025), and hospital and clinic staff are among our most frequent Rochester clients. There is a particular irony we see weekly: the people who spend all day inside the health system are often the last to use their own behavioral benefits. Video sessions fit the realities of that work, night shifts included, because an appointment that happens from home after handoff does not require one more trip to a medical building.
Paying your share with pre-tax dollars
If your plan couples a high deductible with a health savings account, therapy is a place that account earns its keep. Session costs during the deductible phase and copays afterward are qualified medical expenses, payable with HSA dollars you never paid income tax on. In practice that discounts every session by your marginal tax rate. We flag this because plenty of members treat the HSA as untouchable savings while paying cash for care it exists to fund. When we verify your benefits, ask, and we will show you how it applies to your numbers.
The honest geography
There is no MindView office in Rochester and no plan to imply one. Buffalo, about 75 miles away, hosts our nearest physical location. Every Rochester session is video, and for shift-based lives that is the sturdier format anyway.
How the therapy itself runs
The opening is mapped. Your intake session ends with a 0 to 10 baseline rating of what you are carrying, the early work lets you wave off any question, and the treatment plan is jointly authored. Then weekly sessions, with standardized measures reviewed together monthly. A flat trend is treated as information: the plan changes.
The format is evidence-backed: comparative studies of video and in-office therapy have generally found similar outcomes for outpatient concerns like anxiety, OCD, and depression.
All eleven, for completeness
Optum is one of the eleven New York plans we accept: UnitedHealthcare, Aetna, Medicare, Oscar Health, Meritain Health, Oxford Health Plans, Cigna, Optum, Highmark BCBS WNY, Univera Healthcare and MagnaCare. The city page is at Rochester.
Book it
The secure client portal takes about 30 seconds. We verify the Optum benefit, quote your cost, and lock a weekly time. Replies within one business day; accepting new clients. Or call (646) 493-4007.
What Optum covers here
- •Because we are in-network, you owe your plan's copay, coinsurance, or remaining deductible rather than the full session rate. You are not billed the difference.
- •New York State law requires most commercial plans to cover mental health services comparably to medical services. Outpatient therapy is a covered benefit.
- •Outpatient therapy through Optum benefits typically requires no referral. We confirm the rules for your specific plan when we verify benefits.
- •Behavioral telehealth is how we see Rochester clients, and it is covered on most plans. We confirm the benefit level for your specific plan before your first session.
How to book with Optum
- 1
Check your insurance card or member portal for the word Optum on the mental health or behavioral health line, and have the card ready.
- 2
Book a session online through our secure client portal. It takes about 30 seconds.
- 3
We verify your behavioral health benefits and confirm what you will owe before your first appointment.
- 4
Come to your first session, which is an intake, by secure video from wherever you are. If your coverage details change, we tell you before it costs you anything.
What we treat
What does therapy here actually look like?
The first three sessions follow a clear structure, so you always know what is coming next.
- Getting started
Your first session is an intake. Your therapist asks what brought you in and about your history, and you rate the intensity of what you are feeling from 0 to 10. That becomes your baseline. You set a recurring weekly time before you leave.
- Mapping what is behind it
Your therapist walks through your life across stages, looking for the patterns and strengths behind what brought you in. You can decline any question and keep any answer short.
- Writing the plan together
You and your therapist build the plan together. Goals are tied to what you came in for, each with concrete objectives, plus one personal goal that matters to you.
- Ongoing
Weekly sessions work the plan. Once a month you and your therapist review standardized measures together to see whether it is working, and the plan is adjusted from what they show.
Therapy here is measured, not guessed
Once a month you have a measurement-based care review. You complete standardized measures, and your therapist reviews the trend with you. If something is not working, the plan changes. Regular therapy is the work. The review is the navigation system that keeps it pointed at the right target.
Sessions are weekly for the first two months to build a foundation, then frequency is reassessed with you. You set the pace, and you share only what you are comfortable sharing.
Use your Optum benefits and get started.
Choose a time and book. It takes about 30 seconds. Opens our secure client portal.
Optum questions
Is MindView Therapy in-network with Optum in Rochester?
Yes. If your mental health benefits run through Optum, Rochester sessions with our New York licensed clinicians are in-network, by secure video from anywhere in the state.
How do I know if my benefits go through Optum?
Look at your insurance card or member portal for the behavioral health or mental health line; if it names Optum, this page applies to you. Not sure what your card is telling you? Send us a photo of it during booking and we will decode it for you.
Do you have an office in Rochester?
No. Rochester care from us is video care, delivered wherever in New York State you are. Our nearest physical office is in Buffalo, about 75 miles from downtown Rochester.
What will therapy cost me through Optum?
Your copay or coinsurance per session, with any remaining deductible applying first, and never the full sticker fee. We verify your plan and hand you the exact figure before your first session.
Can I pay my share with HSA money?
Yes. Therapy copays and deductible-phase session costs are qualified medical expenses, so a health savings account can cover them with pre-tax dollars. If your plan pairs a high deductible with an HSA, that combination is worth using deliberately, and we can walk you through how it applies to your sessions.
How soon can I be seen?
Within one business day you will hear from us, and choosing a time online takes about 30 seconds. New clients are welcome now.
Other plans in Rochester
Optum in other cities
- Optum in Yonkers
- Optum in Buffalo
- Optum in Poughkeepsie
- Optum in Queens
- Optum in Syracuse
- Optum in Albany
- Optum in Binghamton
- Optum in the Bronx
- Optum in Brooklyn
- Optum in Elmira
- Optum in Manhattan
- Optum in Niagara Falls
- Optum in Rome
- Optum in Schenectady
- Optum in Staten Island
- Optum in Troy
- Optum in Utica
- Optum in Watertown
Take the first step
You do not have to figure this out alone. Booking takes about 30 seconds.





