Optum Therapists in Queens, NY

Does MindView take Optum in Queens?

Yes. MindView Therapy is in the Optum behavioral health network at our Jamaica office, and by telehealth throughout New York State.

You pay your plan’s copay or coinsurance, not the full session fee, and you are not billed the difference between our rate and what the plan pays.

What is Optum, exactly?

Optum is UnitedHealth Group’s behavioral health arm. It is not usually the name on your insurance card. It is the company that runs the mental health provider network and processes therapy claims for plans that contract with it, including UnitedHealthcare and Oxford.

So if your card says UnitedHealthcare and the mental health number on the back routes you to Optum, that is normal and you are in the right place. Give us the card you actually have. Working out which network sits behind it is our job, not yours.

There is one distinction worth knowing. Optum also administers employer EAP benefits, which give you a fixed number of prepaid counseling sessions and run on separate rules from your regular outpatient benefit. They are not the same thing. When we verify your coverage we tell you which one you are using, so you do not accidentally burn one benefit thinking it is the other.

What will I actually pay?

That depends on your specific plan, and we will not guess at it.

Most people pay a copay per session. Some plans use coinsurance, a percentage of the negotiated rate. Some require you to meet a deductible first, and until it is met you pay the negotiated rate rather than a copay.

We verify your benefits before your first session and tell you what you will owe. No surprise bill after the fact.

Do I need a referral?

Usually not. Most Optum-administered plans let you see an in-network behavioral health provider without a referral from a primary care doctor. Some HMO designs require one, which is the exception we check for when we verify your benefits.

Where is the Queens office?

Our Queens office is at 89-14 Parsons Boulevard, Suite 24, 5th Floor, Jamaica, NY 11432.

It serves Jamaica, Hillcrest, Briarwood, Kew Gardens, Fresh Meadows, Jamaica Estates, and the surrounding neighborhoods. Telehealth is available anywhere in New York, so you can be seen from home instead. Call (646) 493-4007 if you would rather talk to someone first.

What does therapy here involve?

Every client follows the same clear structure, so you always know what is next. The first session is an intake, where your therapist asks what brought you in and what you want to change. The second is a psychosocial assessment, a fuller picture of your history. The third is where you and your therapist build your treatment plan together.

From there, sessions are weekly. Once a month you complete standardized measures, such as the PHQ-9 and GAD-7, and your therapist reviews the trend with you. If something is not working, the plan changes. Therapy here is measured, not guessed.