In-network
Cigna Therapists in Rochester, NY
Rochester adults on Cigna see a therapist by secure video, booked online in about 30 seconds.
Or call (646) 493-4007
Choose a time and book. It takes about 30 seconds. Opens our secure client portal.
4.95from 113 reviews
In-network in Rochester, NY
- UnitedHealthcare
- Aetna
- Medicare
- Oscar Health
- Meritain Health
- Oxford Health Plans
- Cigna
- Optum
- Highmark BCBS WNY
- Univera Healthcare
- MagnaCare
Plan
Cigna, accepted throughout New York and Indiana
Sessions are conducted by telehealth.
How sessions happen
By secure video, anywhere in New York State
Availability
Now accepting new clients. Sessions are conducted by telehealth. We respond within one business day.
Industry-leading, structured care
Progress measured monthly, not guessed at
We respond within one business day
Every clinician state-licensed
Why MindView
Most therapy in Rochester has no structure. Ours has four stages and a scoreboard.
Plenty of practices take Cigna. What you get here is one format for every client: a full intake, a written treatment plan, and standardized measures reviewed with you every month, so you can see whether it is working.
- 01
Intake
What is actually going on, rated 0 to 10 as your baseline.
- 02
Your history
Why it is happening. History, relationships, work, health.
- 03
Treatment plan
Written and collaborative, built against those causes.
- 04
Monthly review
Standardized measures, reviewed with you. You see the trend.
A license is where our training starts, not where it ends.
Every clinician is state-licensed before they see a single client. Then they train with us across every modality, and how to match one to the problem in front of them.
What clients say
4.95 averagefrom 113 reviews
- 5 out of 5 stars
Great service.
Alfie N.
Verified review
- 5 out of 5 stars
MindView Therapy has great customer service and is very flexible, with good therapist availability and clear communication of any changes. Genuinely a great place for therapy with zero judgement.
Kailani M.
Verified review
- 5 out of 5 stars
The support staff was very helpful in assisting me to find the right provider. And the provider they found me is personable, a good listener, has good advice, and appears to be quite knowledgeable. I'm very happy with my decision to go with MindView.
Kevin R.
Verified review
- 5 out of 5 stars
I truly felt seen, heard and understood by my therapist. Goals and next step expectations were clearly explained for processing.
Diane S.
Verified review
- 5 out of 5 stars
I had a great onboarding experience with MindView. My therapist took the time to do a really thorough intake, which I appreciated, and the staff keeps communication clear and consistent. Plus, they handled my insurance verification hassle free.
Jennifer P.
Verified review
- 5 out of 5 stars
I'm new to this therapy place, however the couples therapist we are seeing is amazing so far. She's a great listener and I can't wait to see how much further we can get with her guidance.
Maritza M.
Verified review
- 5 out of 5 stars
Great therapists, excellent customer service.
Meta
Verified review
- 5 out of 5 stars
My therapist has been incredibly supportive and compassionate. She creates a safe, welcoming space, and I truly feel heard and understood. I'm very grateful for her guidance. Highly recommend.
Laura S.
Verified review
- 5 out of 5 stars
The clinician is helpful. I would recommend this to my friends. I can communicate better with my family members. Thanks for your cooperation.
Sharmin S.
Verified review
- 5 out of 5 stars
The process to find a therapist was very smooth and quick. The intake did take some time, but it was a very thorough process. Overall a great service and very helpful.
Jorge Z.
Verified review
- 5 out of 5 stars
Helpful, and they let you know everything in advance.
Naphtali S.
Verified review
- 5 out of 5 stars
MindView Therapy has been wonderful to work with. The team is kind, responsive, and made the entire process feel easy from the start. I always felt heard and supported, and I really appreciate the compassionate care I've received. Highly recommend.
Angela D.
Verified review
- 5 out of 5 stars
I've had a great experience with MindView. They are easy to communicate with and handle my needs quickly. I've had some great sessions with my therapist and would highly recommend checking them out.
Kylah B.
Verified review
- 5 out of 5 stars
My therapist has done a great job of teaching me how to translate my thoughts into personal feelings, as well as helpful techniques to deal with my anxiety.
Ladale N.
Verified review
- 5 out of 5 stars
I cannot say enough good things about my counselor. From the very start she made me feel heard, respected, and supported without judgement. She is a great listener and challenges me to grow in healthy ways.
Barbara D.
Verified review
- 5 out of 5 stars
She is such a great therapist. She really listens to what you are saying and helps you figure out situations.
Leah D.
Verified review
- 5 out of 5 stars
The process from start to finish is made so easy. You get assigned to someone quickly and can choose from various time slots to work around your schedule. No sitting on a phone waiting, just quick and to the point with every step.
Shannon G.
Verified review
- 5 out of 5 stars
I've had such a positive experience with MindView Therapy. The sessions have given me so much clarity and practical tools to handle life's ups and downs. I feel more equipped and confident moving forward. If you are looking for a supportive and insightful therapy experience, I highly recommend them.
Lucie L.
Verified review
- 5 out of 5 stars
She is an amazing therapist. She understands me and where I am coming from without hesitation. It is a complete judgement-free zone.
Barbie Z.
Verified review
- 5 out of 5 stars
I've had a really wonderful experience at MindView. My therapist is a great listener and always made me feel heard and understood. I've seen meaningful progress. Would recommend.
Manana D.
Verified review
- 5 out of 5 stars
Great experience at this practice.
Honey Y.
Verified review
- 5 out of 5 stars
Kind, helpful, and good at what they do! My therapist is truly one-of-a-kind, and has helped me so much.
Nick B.
Verified review
- 5 out of 5 stars
Ok, hard to complete documents.
Karol L.
Verified review
Cigna in Rochester, in short
MindView Therapy is in-network with Cigna for Rochester clients, seen by secure video anywhere in New York State. You pay your plan's copay or coinsurance rather than the full session fee, and we verify your benefits before your first session. We do not have a Rochester office, and we are accepting new clients now.
A Cigna card and a Rochester zip code are all this page assumes. We are in-network, sessions run by secure video anywhere in New York State, and before the first appointment we check your plan and tell you what a session will cost you. No referral chase, no waiting room, no guessing.
Is MindView in-network with Cigna here?
Yes. Rochester adults with Cigna coverage can see a MindView therapist by secure video from anywhere in New York State, with the cost confirmed before the first session.
The referral question, answered
The most common false start we see from Cigna members is waiting on a referral nobody actually required. For outpatient therapy, most Cigna plans let you self-refer: you pick an in-network therapist and book, no primary care visit first. A small number of plan designs do add steps, and that is precisely why our intake process begins with a benefits check rather than a promise. We confirm what your plan requires, in writing to you, before your first appointment. If your plan is the rare one with a hoop, you will know about it from us, not from a denied claim.
Where Cigna shows up in Rochester
Rochester’s office economy is real even if the city is famous for eds and meds: Paychex is headquartered in the area, and professional workplaces like that carry employer health coverage as standard equipment (Data USA, 2024). Some of those employers also attach a short run of free counseling sessions through work; when those run out, continuing under your Cigna benefit with a therapist you choose is a natural next step, and we handle that transition regularly.
What a session costs
Three words do the work here. Copay: a fixed amount per session, the most common design. Coinsurance: a percentage of the in-network negotiated rate. Deductible: the amount you cover at the negotiated rate before the other two kick in. Which of the three applies to you is a fact about your plan, not a mystery, and we look it up and tell you the number before you commit to anything.
The no-office disclosure
MindView has no Rochester location. Our nearest bricks and mortar is in Buffalo, about 75 miles west, so Rochester care is video care, full stop. We think that trade favors you: no drive across Monroe County in February, no waiting room, and a session that fits inside a lunch hour. But if in-room therapy is what you want, say so and we will point you toward finding it locally.
How MindView structures the work
You get a map before you start walking. Your first session is an intake, ending with a 0 to 10 rating of what you are carrying, which becomes your baseline. The early work covers history and context, and you can skip anything you like. The treatment plan is co-written in your language. Sessions run weekly, with monthly standardized measures checks reviewed together. A flat line in those numbers triggers a change in approach, not a longer wait.
On the format itself: studies comparing video therapy against office visits have generally found the two perform comparably for outpatient concerns like anxiety, depression, and OCD. We keep that claim exactly that modest.
Cigna is one of eleven
Our full New York list: UnitedHealthcare, Aetna, Medicare, Oscar Health, Meritain Health, Oxford Health Plans, Cigna, Optum, Highmark BCBS WNY, Univera Healthcare and MagnaCare. Carrying two coverages in one household? We will check both and tell you the cheaper path. More about the city on the Rochester page.
From here to a first session
The secure client portal takes about 30 seconds with your Cigna card handy. We verify the benefit, tell you your cost, and book your recurring slot. Replies come within one business day; we are accepting new clients. Or just call (646) 493-4007.
What Cigna covers here
- •Because we are in-network, you owe your plan's copay, coinsurance, or remaining deductible rather than the full session rate. You are not billed the difference.
- •New York State law requires most commercial plans to cover mental health services comparably to medical services. Outpatient therapy is a covered benefit.
- •Most Cigna plans let you self-refer to an in-network behavioral health provider. We confirm the rules for your specific product when we verify benefits.
- •Behavioral telehealth is how we see Rochester clients, and it is covered on most plans. We confirm the benefit level for your specific plan before your first session.
How to book with Cigna
- 1
Have your Cigna member ID card ready. The member ID is on the front of the card.
- 2
Book a session online through our secure client portal. It takes about 30 seconds.
- 3
We verify your Cigna behavioral health benefits and confirm what you will owe before your first appointment.
- 4
Come to your first session, which is an intake, by secure video from wherever you are. If your coverage details change, we tell you before it costs you anything.
What does therapy here actually look like?
The first three sessions follow a clear structure, so you always know what is coming next.
- Getting started
Your first session is an intake. Your therapist asks what brought you in and about your history, and you rate the intensity of what you are feeling from 0 to 10. That becomes your baseline. You set a recurring weekly time before you leave.
- Mapping what is behind it
Your therapist walks through your life across stages, looking for the patterns and strengths behind what brought you in. You can decline any question and keep any answer short.
- Writing the plan together
You and your therapist build the plan together. Goals are tied to what you came in for, each with concrete objectives, plus one personal goal that matters to you.
- Ongoing
Weekly sessions work the plan. Once a month you and your therapist review standardized measures together to see whether it is working, and the plan is adjusted from what they show.
Therapy here is measured, not guessed
Once a month you have a measurement-based care review. You complete standardized measures, and your therapist reviews the trend with you. If something is not working, the plan changes. Regular therapy is the work. The review is the navigation system that keeps it pointed at the right target.
Sessions are weekly for the first two months to build a foundation, then frequency is reassessed with you. You set the pace, and you share only what you are comfortable sharing.
Use your Cigna benefits and get started.
Choose a time and book. It takes about 30 seconds. Opens our secure client portal.
Cigna questions
Is MindView Therapy in-network with Cigna in Rochester?
Yes, we are, and Rochester clients connect by secure video with clinicians licensed in New York, from anywhere inside the state.
Do I need a referral from my doctor to start?
Typically no. Outpatient therapy on most Cigna plans is self-referred, meaning you book directly with an in-network therapist. A minority of plan designs do build in extra steps, which is one of the things we confirm for your specific plan before you book.
Do you have an office in Rochester?
There is no MindView office in Rochester, and this page will not pretend otherwise. Care is delivered by secure video; the nearest office we do have is in Buffalo, around 75 miles away.
What will therapy cost me with Cigna?
The copay or coinsurance your plan sets, with a deductible possibly applying first. We verify the actual benefit and give you the figure before session one.
I used my employer's free counseling sessions. Can I continue with you?
Often yes. If you started with a handful of no-cost sessions through work and want ongoing therapy, we can pick the work up under your Cigna coverage. Tell us during booking and we will make the handoff seamless from your side.
How soon can I be seen?
Within days, usually. We respond inside one business day and choosing a time online takes about 30 seconds.
Other plans in Rochester
Cigna in other cities
- Cigna in Albany
- Cigna in Binghamton
- Cigna in Buffalo
- Cigna in Elmira
- Cigna in Niagara Falls
- Cigna in Poughkeepsie
- Cigna in Queens
- Cigna in Rome
- Cigna in Schenectady
- Cigna in Syracuse
- Cigna in Troy
- Cigna in Utica
- Cigna in Watertown
- Cigna in Yonkers
- Cigna in the Bronx
- Cigna in Brooklyn
- Cigna in Manhattan
- Cigna in Staten Island
Take the first step
You do not have to figure this out alone. Booking takes about 30 seconds.